- Safety Warning Issued: Humane AI Pin users are advised to stop using the charging case immediately due to a potential fire hazard.
- Battery Quality Issue: The problem stems from a third-party battery cell not meeting quality standards, discovered after a user reported a charging problem.
- Compensation Offered: Affected users will receive an additional two months of free subscription to the service as compensation for the inconvenience.
Humane AI Pin customers have been urgently advised to stop using the device’s charging case due to a safety issue. The company discovered that a third-party battery cell in the charging cases did not meet quality standards, posing a potential fire hazard.
In response to the issue, Humane is compensating affected users with an additional two months of free subscription to their service.
Safety Alert: Humane AI Pin users should discontinue using charging cases
Humane AI Pin users have been urgently instructed to stop using the device’s charging case immediately. This follows the discovery of a potential fire hazard linked to the charging case’s battery.
The issue came to light when a user reported a charging problem while using a third-party USB C-type cable and power source. Subsequent investigation revealed that the battery supplier did not meet the company’s quality standards.
In response to the safety concern, Humane is offering affected users an additional two months of free subscription to their service. This gesture aims to compensate for the inconvenience caused by the urgent safety warning.
The Humane AI Pin, which aims to replace smartphones, was launched in April 2024 and is expected to enter the Indian market soon. Priced at approximately Rs. 58,000, the device’s features rely heavily on the subscription service provided by the company.
Humane’s swift action in addressing the charging case issue highlights their dedication to user safety and quality assurance, offering affected customers compensation and demonstrating a proactive approach in maintaining trust and reliability in their innovative product.
“The safety of our users is our top priority, and we are committed to resolving this issue swiftly while ensuring the highest standards of quality in our products,” stated Humane in their email to customers.
