- DHA introduces Robotic Process Automation (RPA) to complete tasks in minutes, reducing time from 24 hours.
- The RPA system automates routine tasks like medical report validation and HR processes.
- AI and machine learning allow the system to interpret complex data with speed and precision.
The Dubai Health Authority has implemented a groundbreaking AI-powered Robotic Process Automation (RPA) system, transforming how daily tasks are managed.
Through the use of AI, DHA has automated key repetitive tasks like HR document management, allowing staff to shift focus to more strategic roles.
AI and Automation Empower DHA to Speed Up Operations and Enhance Efficiency
The Dubai Health Authority has rolled out a transformative RPA system, combining AI-driven automation with content recognition to streamline workflows. The new system is capable of completing tasks that once took a full day in just two minutes, boosting operational efficiency across DHA. The RPA technology currently runs ten key services, with plans to expand its capabilities further later this year.
One of the most notable uses of this technology is in medical report validation, a task that traditionally required assigning documents, validating them, and responding the next day. Now, with AI-powered recognition, these tasks are completed instantly, saving both time and human effort. This automation allows employees to focus on more creative and high-level tasks within the organization.
In addition to healthcare-related tasks, the RPA system is being utilized within DHA’s HR department, where it manages files, sends reminders for document renewals, and automates repetitive administrative functions. This shift reduces the need for manual intervention, offering employees more time for impactful projects that contribute to DHA’s overall goals.
The success of the RPA implementation is attributed to its combination of AI, machine learning, and content recognition, which enables the system to handle complex processes. It can analyze and validate various data forms, from medical reports to handwritten notes, with precision. This scalability ensures that the system can adapt to different departments and operational needs.
With RPA technology revolutionizing DHA’s operations, the move marks a significant step toward smarter, more efficient healthcare management, benefiting both staff and patients.
“The system is set to transform workflows by reducing task completion times and streamlining operations,” – Majid Sultan Al Meheiri, director of IT at DHA.
